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Inter-Tel EncoreCX - End User Documentation

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Phone Setup
Change Ring Tone:
  • Select Program
  • Press the Scroll Down key
  • Select Ringing Options and select a new ring tone.

Change Display Contrast:

  • Select Program
  • Press the Scroll Down key
  • Select Contrast Options and select a new ring tone.
Answering Calls
Answer a Call:
  • Pick up the handset or
  • Select "Answer the Call" and/or pick up the handset.

Hands-free Answer:

  • Select "Answer the Call" or press the speakerphone speaker key.
Making Calls
Place an Outside call:
  • Lift handset
  • Press the line key or dial "9" and then the number.

Place an Internal Call:

  • Select "Internal Call"
  • Select "Extension" or
  • Dial the extension number
  • Pick up the handset or press the speakerphonespeaker button.
Transfer Calls
Transfer a Call to an Internal Extension:
  • Select "Internal Transfer"
  • Select the extension
  • Press "Transfer" when the call is answered.

Transfer a Call to an External Number:

  • Select "External Transfer"
  • Select an available line
  • Dial the number
  • Press "Transfer" when the call is answered.

Re-Direct a Call Ringing at Your Extension:

  • Select "Re-Direct the Call"
  • Select Extension

Send a Call Ringing on Your Extension to Voice Mail:

  • Select "Forward to Voice Mail"
Forward Calls
Forward All Calls:
  • Press the scroll down dial until "Forward" is displayed
  • Select "Forward"
  • Select "Forward All Calls"
  • Dial the internal extension number or
  • Dial 9 and the external number and press "Confirm" or
  • Press "Forward to Voice Mail"

Cancel:

  • Press "Cancel Forwarding"

Forward Calls when Your Extension is Busy:

  • Press the Scroll down dial until "Forward" is displayed
  • Select "Forward"
  • Select "Forward When Busy"
  • Dial the extension to receive the calls or
  • Dial 9 and the external number, then press "Confirm", or
  • Press "Forward to Voice Mail"

Cancel:

  • Press the Scroll down dial until "Forward" is displayed
  • Select "Forward"
  • Select "Forward When Busy"

Forward Unanswered Calls (Calls not answered after 4 rings):

  • Press the Scroll down dial until "Forward" is displayed
  • Select "Forward"
  • Choose "Forward On No Answer"
  • Dial the extension number to receive the calls or
  • Dial 9 and the external number, then press "Confirm", or
  • Press "Forward to Voice Mail"

Cancel:

  • Press the Scroll down dial until "Forward" is displayed
  • Select "Forward"
  • Choose "Forward On No Answer"

Forward Calls from a Group:

  • Press the Scroll down key to "Group Forward" and select
  • Choose the group to be forwarded
  • Select "Forward all calls"
  • Dial the extension to receive the calls or
  • Dial 9 and the external number, then press "Confirm", or
  • Press "Forward to Voice Mail"

Cancel:

  • Select "Cancel Group Forward"
  • Select the group

Forward Calls When the Group is Busy:

  • Press the Scroll down key to "Group Forward" and select
  • Choose the group to be forwarded
  • Select "Forward When Busy"
  • Dial the extension to receive the calls or
  • Dial 9 and the external number, then press "Confirm", or
  • Press "Forward to Voice Mail"

Cancel:

  • Press the Scroll down key until "Group Forward" is displayed
  • Select "Group Forward"
  • Select the group
  • Choose "Forward When Busy".

Forward Calls on Group No Answer (after 4 rings):

  • Press the scroll down key to "Group Forward", select
  • Select the group to be forwarded
  • Select "Forward on no answer"
  • Dial the extension to receive the calls or
  • Dial 9 and the external number, then press "Confirm", or
  • Press "Forward to Voice Mail"

Cancel:

  • Press the Scroll down key to "Group Forward" and select
Voice Mail Setup and Operation
Record Personal Greeting:
  • Press the VoiceMail button
  • Select "Voice Messaging"
  • Enter your extension number
  • Enter your Voice Mail password - default is "1111" followed by "#"
  • Select "Greetings" and follow the text and voice prompts.

Listen to Messages:

  • Choose "New Voice Messages"
  • Enter your extension
  • At the prompt, enter your password followed by "#" and
  • Select "Play"

Change Your Password:

  • Press the VoiceMail button
  • Select "Voice Messaging"
  • Enter your extension number and password, followed by "#"
  • Press the Scroll down key
  • Select "Change Password"
  • Enter your new password (up to 8 digits long)
  • Select "Confirm"
Station Speed Dial
Program Speed Dial Entries:
  • Press Speed dial directory (directory)
  • Select "Personal Entries"
  • Select the index to program and enter the number
  • Select "Confirm"
  • At the prompt, use dial pad keys to enter letters. Wait 2 seconds between characters. Repeat for up to 10 characters.
  • When finished, select "Confirm"
  • Press the speakerphonespeaker button to finish.
  • Dial a Station Speed Dial Number
  • Press Speed dial directory
  • Select "Personal Speed Dial"
  • Select the desired location.
System Speed Dial
Program Speed Dial Entries:
  • Press Speed dial directory
  • Press the Scroll down dial
  • Select "System Entries"
  • Enter the Speed-Dial password (default is "0000")
  • Enter the number of the index you want to program
  • Select "Confirm"
  • At the prompt, use dial pad keys to enter letters. Wait 2 seconds between characters. Repeat for up to 10 characters.
  • When finished, select "Confirm"
  • Press the speakerphonespeaker button to finish

Dial a System Speed Dial Number:

  • Press Speed dial directory
  • Select "System Speed Dial"
  • Enter the first letter of the name or scroll through the list.
  • Select the desired entry.
Downloads
 
Encore CX Quick Reference
 
Encore CX Administration Manual
 
Encore CX Getting Started Guide
 
 
Inter-Tel 3000 User guide
 
Inter-Tel 3000 Voicemail Guide